![]() ![]() ![]() Review Community content that has been triggered by internal systems or flagged by users to ensure the content adheres to established community guidelines and policies.Create and maintain our internal knowledge base, ensuring workflows, macros, and saved replies are made readily available.Act as a point person for all things community content related, such as publishing flows, review guidelines, and standards. ![]() Work closely with cross-functional partners, such as product, legal, and marketing, on complex issues to ensure we are providing swift and quality solutions.Analyze and carry out existing policies and community guidelines to ensure consistency with Figma's values and business strategy.Create an excellent community support experience, maintaining healthy communication and timely engagement with our customers.Support our growing community with files, plugins, and widgets, driving content moderation excellence, and promoting continuous improvement.This is a full time role that can be held from one of our US hubs or remotely in the United States. We're looking for a great teammate who is technically inclined, has a passion for quality, creating great customer experiences, and is comfortable collaborating in a fast-paced startup environment. Interacting with our customers requires critical thinking, an investigative approach and outstanding communication skills. You'll be the voice of Figma as you help moderate files, plugins, and widgets, creating a safe and engaging platform for our community of creators. As one of the first members of our Community Content Moderation team, you'll have the exciting opportunity to help build processes and shape the team culture. ![]()
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